Frequently Asked Questions
Everything you need to know about your graduation apparel and accessories.
How do I determine the correct size for my graduation gown?
Our sizing is primarily based on your height and weight. Please refer to our detailed sizing chart on each product page to ensure a comfortable and professional fit for your ceremony.
What is the typical shipping time for custom regalia?
Standard shipping usually takes 3-5 business days. For custom or personalized regalia, please allow 2-3 weeks for production before the items are dispatched.
Can I return or exchange my graduation cap and gown?
Yes, we accept returns on unworn and unaltered items within 30 days of delivery. Please note that custom-made items and personalized embroidery are final sale.
Are your fabrics high-quality and wrinkle-resistant?
Absolutely. CAPGOWN uses premium matte and satin fabrics designed to be breathable and wrinkle-resistant, ensuring you look your best in photos and during the ceremony.
Do you offer bulk discounts for schools or large groups?
We offer tiered pricing for bulk orders of 20 units or more. Please contact our institutional sales team for a custom quote and specialized shipping options.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For institutional orders, we also accept purchase orders upon approval.